Frequently Asked Questions

Frequently asked questions

About Nosh Kosh

Where is Nosh Kosh based?

We are proudly based in Richmond, BC, one of Canada's most multicultural and food-diverse communities. Metro Vancouver also serves as BC's primary food distribution hub, making it the ideal home base for sourcing and delivering world-class products across the region.

How do you choose your products?

Every product sourced by Nosh Kosh lineup is carefully vetted against our three core values: diversity, taste and quality ingredients. We evaluate each product for these and for market fit to align with current consumer trends here in Canada. If it doesn't meet the bar, it doesn't make the cut!

Is there something you miss from home that fits with our values? Let us know through our Suggest a Product page!

PRODUCTS

What products do you currently sell?

Our first product range is Royal Chai Tea, an award winning, premium instant chai tea sourced from the UK. Royal Chai is made with the finest Kenyan tea estate blends and natural spices, and is available in 10 varieties across five authentic flavour profiles:

  • Masala Chai
  • Cardamom Chai
  • Ginger Chai
  • Karak Chai
  • Kashmiri Pink Chai

Each flavour comes in both Sweetened and Unsweetened versions, a rare and thoughtful option in the instant chai market. Each box contains 10 individually wrapped sachets. Just add hot water and conveniently enjoy a rich, authentic chai in moments!

We are actively sourcing additional products to grow the Nosh Kosh collection. Do have a product from your travels in mind? Let us know through our Suggest a Product page!

Are your products made with natural ingredients?

Yes, quality ingredients are a non-negotiable part of the Nosh Kosh sourcing criteria.

Royal Chai is crafted from high-quality, natural ingredients including, real Kenyan tea and authentic spices, with no artificial additives. The product has received recognition from the Great Taste Producer and Great British Food awards for its quality.

Why should I try Royal Chai instead of making chai from scratch or buying it from a cafe?

Traditional chai is a labour of love that requires simmering spices, milk and tea together, taking a lot of time and skill!

Royal Chai captures that same authentic taste and aroma in a single convenient sachet, that just takes 2 minutes to make.For busy professionals, families and chai lovers on the go, it delivers the comfort and nostalgia of a homemade cup without the prep time!

Since it's available in various flavour profiles, you have more choice with which spices and sweetness levels you prefer in your cup.

Will you be adding more products in the future?

Absolutely! Nosh Kosh was built to grow and our vision is to become a trusted destination for diverse, premium food and beverage products from around the world. We are continuously researching and identifying new products that meet our sourcing values and fill genuine gaps in the Canadian market.

Follow us on Instagram and Facebook at @discovernoshkosh to be the first to know about new arrivals!

We love to serve our local communities. If you have a product in mind that you would like to see in Canada just let us know! Visit our Suggest a Product page to make a recommendation.

ORDERING & SHIPPING

Where do I buy your products?

You can shop directly through our website at www.noshkosh.com. Simply browse, add items to your cart and check out securely. We accept credit card payments and full payment is required at the time of order for online purchases.

You can also find us sampling and selling at local markets, festivals and community events throughout Greater Vancouver. Follow @discovernoshkosh on Instagram and Facebook to be the first to know where to find us. We love meeting our community in person!

Where do you ship to?

We are currently focused on serving customers in Canada. We partner with reliable courier services to fulfill online orders, with tracking provided so you know exactly where your order is.

We are working toward expanding our reach as the business grows. If you're outside of Canada and interested in ordering, feel free to get in touch, we'd love to hear from you!

How long will it take to receive my order?

Online orders are picked, packed, and dispatched within 48 hours of being placed. Delivery times after dispatch will depend on your location and courier schedule.

You will receive tracking details once your order is on its way!

PRICING & RETRUNS

How much do your products cost?

Check our Products page for pricing of the goods we have for sale.

What is your return or refund policy?

Your satisfaction matters to us! If there is an issue with your order, such as a damaged product or an error in fulfillment, please contact us and we will make it right.

Reach us through the contact form on our website or by email and we aim to respond quickly (within 1-3 buisness days).

FOR RETAILERS

How can I stock Nosh Kosh products in my retail store?

We would love to work with you! Nosh Kosh partners with independent grocery stores, specialty food shops and retailers that serve multicultural communities across Greater Vancouver. We offer competitive wholesale pricing and flexible terms for new partners.

Get in touch via our website contact form to start the conversation. We typically respond within 1-3 business days.

FOOD SAFETY & COMPLIANCE

Are your products approved for sale in Canada?

Yes, all Nosh Kosh products are imported in full compliance with Health Canada and Canadian Food Inspection Agency (CFIA) standards. This includes meeting Canadian labelling requirements under the Food and Drugs Act and Consumer Packaging and Labelling Act, as well as, all import documentation and customs clearance procedures.

We take food safety seriously and work with licensed customs brokers and compliance specialists to ensure every product meets Canadian regulatory requirements before it reaches your hands!

STAY CONNECTED

Where can I find Nosh Kosh in person?

We love meeting our community in person! You can find us sampling and selling at artisan and local markets, food festivals and community events throughout Greater Vancouver.

Follow @discovernoshkosh on Instagram and Facebook to stay in the know!

How do I get in touch with Nosh Kosh?

We're always happy to hear from you! Whether you're a curious customer, a prospective retail partner or just want to share your foody moment with us.

We aim to respond to all enquiries within 1-3 business days.